Troubleshooting

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Account Issues

My account is stuck "under review"

Account reviews typically complete within 24 hours. If it has been longer, please contact us at support@jobbli.org with your registered email and we'll check your status right away.

I can't log in to my account

Try the following steps:

• Make sure you're using the correct email address
• Try resetting your password using the "Forgot Password" link on the login page
• Clear your browser cache and try again
• Try a different browser (Chrome or Firefox work best)
• If none of the above work, contact support@jobbli.org

I didn't receive a verification email

Check your spam or junk folder first. Emails from Jobbli sometimes land there. If it's not there after a few minutes, try registering again with the same email and a new code will be sent. Still nothing? Contact support@jobbli.org.

Job Posting Issues

My job post isn't showing up

Make sure your account has been approved. Job posts are only visible to job seekers once your employer account is fully verified. If your account is approved and the job still isn't showing, try refreshing the Jobs page or contact support.

I want to edit or delete a job post

Go to your Jobs page from the sidebar. Click on the job you want to manage. From there you can edit the details, pause the listing, or delete it entirely.

I'm not receiving applications

A few things to check:

• Make sure the job status is set to Active, not Paused or Draft
• Check that your job description is complete, since incomplete posts get fewer views
• Make sure your pay range and location are filled in, as these are the top filters teen job seekers use

Messaging Issues

I'm not seeing new messages

Refresh your Messages page. If messages still aren't appearing, try logging out and back in. If the issue persists, contact support with your account email and we'll investigate.

An applicant is not responding

This is normal. Not all applicants follow through. If someone has gone silent after initial contact, it's fine to send one follow-up message. If there's still no response after 48 hours, mark their application as rejected and move on.